Outlined are the Terms of Sale for the wholesale supply of goods, services and prices provided by 7000 Islands or "Company" to registered business customers and it's acceptance of these wholesale terms and conditions by it's authorised individual representatives or "Customer".
General Terms of Wholesale
Company has a twenty four (24) hour acceptance policy for Goods delivered relating to defects, damages and tampering. It is the Customer's responsibility to sign off on the Goods received within twenty four (24) hours from receipt of order.
Following on from this acceptance period, the Company has a five (5) business day return policy for goods that are not defective, damaged or tampered with to be actioned by the Customer. Customers have a five (5) business day window, post-receipt of their order to request a refund, return or exchange for credit goods notified to the Company.
Should Customers fail to notify Company within the specified periods, Goods shall be deemed to be in compliance with the order and free from any defect.
Generally for any variations or requests regarding your order, please email firstname.lastname@example.org with the tax invoice and/or payment receipt and state the if request is notifying damage, refund, or a return.
After evaluating, we will send instructions on next steps and where to send your Goods in question.
1. DEFECTS, DAMAGES & ISSUES
Upon receipt of order, it's the customer's responsibility to sign off on the goods received within twenty four (24) hours.
If you have noticed any product defects, have been short delivered, seen evidence of tampering or received the wrong item(s), on inspection of Goods - Customer must notify Company within twenty four (24) hours of receipt of order.
Company shall be given access to the Goods notified and/or photographic evidence by the Customer, in order to evaluate their request.
We do not refund Goods for change of mind purchases and in line with best practise with food safety and health standards - we do not refund Goods that have been opened and consumed.
We refund Goods relating to product warranty, quality and safety issues or product faults.
We do not accept returns on items that are deemed as final sale items. Final sale items are items sold on discount, pre-order service sales for out-of-stock or soon-to-be available stock, and custom special service orders.
3. RETURNS & EXCHANGES
If eligible, email requests for returns and exchanges with the following important information:
- Date of receipt of goods by delivery courier
- Date of request for return, exchange, or refund by customer
- Photos of damage, defect or incorrect item
- Photos of bottle, shipping case, and delivery labels
- Email to email@example.com
Eligible returns are items broken in transit, reported by either the customer upon inspection after receipt of delivery and or reported by the fulfilment partner and it's contracted delivery personnel.
4. DELIVERY ESTIMATES
All delivery estimates are in business days i.e. Monday to Friday only, which excludes weekdays that fall on a Public Holiday.
We do not provide refunds relating to issues arising outside of our control - which may happen on occasion.
Unforeseen disruptions like transport events, may cause delays to our shipping and fulfilment partners' delivery estimates.
5. SHIPPING & DELIVERY
Force majeure, COVID-19 disruptions, and other transit related incidents and delays may impact the arrival of your order.
Delivery estimates are provided as a 'guide' and are based on our contracted fulfilment partner's delivery timeframes.
When product is out of stock, on backorder, a custom order or is a pre-order for stock arriving in future - customer is advised of stock arrival into warehouse and is also notified when order has been despatched via our fulfilment partner.
All refunds, returns and exchanges are processed with a 20% re-stocking fee to cover shipping and transactions charges.
Wholesale Supply Agreement
Español Mestizos Pty Ltd trading as 7000 Islands ABN 54 973 700 717 is referred to as the "Company" providing prices, goods and services to a registered business customer and it's authorised individual representative as the "Customer".
The Customer is a registered corporation in Australia and may have a trading name that is different to, or is the owner of a business name that is being provided prices, goods and services by the Company.
This agreement is governed by the laws of New South Wales and where applicable, The Commonwealth of Australia.
1. GOODS AND SERVICES
“Goods” is all goods and/or services supplied by the Company to the Customer, or ordered by the Customer but not yet supplied
"Price” is cost of the goods and services between the Company and the Customer.
Goods and Prices described in Company documents such as price lists, wholesale order forms, quotes, invoices, and purchase orders are subject to change from time to time without notice.
Where possible a "Price Valid Until Date" maybe indicated on documents, but may not always be present.
2. OFFER AND ACCEPTANCE
A request from the Customer to the Company for the supply of Goods, shall constitute acceptance of these wholesale terms and conditions of sale.
3. PAYMENT TERMS
General payment terms are pre-payment of goods prior to despatch. Company does not provide credit facilities to Customers.
At the Company’s sole discretion, a non-refundable deposit may be required prior to the supply of any goods - with a balance of payment required on receipt of delivered Goods.
In the event of a dispute, the undisputed portion of the sale may not be paid by the Customer to the Company in accordance with these terms.
4. FULFILMENT AND DELIVERY
Customer is responsible for providing the correct delivery address and contact phone and email details. Updating a change of delivery and contact details is the responsibility of the Customer. Company by instruction of the Customer, will update the Goods documentation such as invoices, purchase orders, and quotes.
Customer can request for the Company to arrange carriage for delivery of Goods. Additional costs arising from delivery shall be added to the final invoiced Price for payment by the Customer.
No liability for loss or damage, arising from delay in delivery or failure to deliver Goods, shall be placed on the Company - either whole or in part due to circumstances beyond it's control.
Company may make and invoice partial deliveries. Company’s obligation to deliver shall be discharged on arrival of the Goods at the Customer’s nominated delivery destination invoice.
5. TITLE AND RISK
All Goods supplied shall remain vested in the Company and shall not pass to the Customer until all monies owing to the Company by the Customer have been paid in full. Company may demand at any time - until title has passed to the Customer, that the Customer returns the Hoods or any part of them.
In the event of payment defaults of any monies owing, Customer shall grant reasonable access rights to Company and it's authorised representatives to enter the Customer’s premises or sub-premises where Goods are known to be stored and secure repossession of the Goods.
The risk in Goods purchased shall pass to the Customer, upon delivery to the Customer or it's agent or a carrier nominated by the Customer.
6. VARIATIONS AND CANCELLATIONS
Company may vary or cancel the delivery of goods before delivery by giving notice to the Customer via email contact details provided. No liability for loss or damage arising from variation or cancellation is held by the Company.
Customer may cancel the delivery of goods ten (10) business days prior to delivery by giving notice to the Company via email to firstname.lastname@example.org
7. WARRANTY AND TRADE PRACTICES
Company warrants that Goods supplied are of merchantable quality. Any costs associated with the return of Goods for the purpose of a warranty claim shall be the responsibility of the Customer.
The Commonwealth Trade Practices Act 1974 outlines warranties, rights and remedies of the Customer - these are not intended to be compromised as a result of anything contained in these terms and conditions, except to the degree permitted by the Act.
Neither the Company nor the Customer shall be liable for any breach of any provision of any contract between them arising from natural disasters, terrorism, war or any other occurrence beyond the control of either party.
Human errors such as clerical errors are subject to correction and do not bind the Company e.g. typos on Prices where a digit is missing or a decimal place has been typed into the incorrect position. In these instances, supporting documentation relating to the sale, but not limited to email communications, wholesale lists, or quotes shall be reviewed and consulted to inform the correction and communication of clerical errors.
Our Wholesale Terms & Conditions last updated on 13 July 2023.