Refund policy
The Finest of Filipino Craft store is an online website operated by 7000 Islands®. We consider returns and exchanges for all non-warranty related items.
1. RETURNS & REFUNDS
We have a 10-day* return policy for all non-warranty related items, which means you have ten (10) days* after receiving your item to request a return. To be eligible for a return, your item must be in the same original condition that you received it, unopened and in its original packaging. You’ll also need to provide the sales receipt or proof of purchase.
Domestic returns are accepted if the item has a warranty related issue or if the goods are faulty, feel free to contact our customer care team and they will take care of you. We offer full refund, partial refund, or store credit depending on the situation. Full returns are charged with a 20% re-stocking fee to cover shipping and transactions charges.
To start a return, you can contact customer service at orders@7000islands.com.au with your full name, attach your original purchase receipt/tax invoice and reason for return.
If your return is accepted, we’ll send you a return shipping label to affix to the items for postage, as well as instructions on how and where to send your package.
- Requesting a return or refund?
Please send an email to orders@7000islands.com.au including the following information:
Email:
Mobile:
Order no:
Date of order:
- Processing a return or refund
- Request is within ten (10) days* from the date of purchase
- Item must be in original condition, unopened and in a re-sellable condition
- Items must be in their original packaging including all any special packaging of gift box, tags etc. intact
-
Proof of purchase provided e.g. scanned copy of sales receipt or digital tax invoice
- Gift cards
- Custom 'made-to-order' orders
- Items that are Final Sale
- Items not in a resalable condition
- Items that have been consumed or used
2. DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. NON RETURNABLE ITEMS (FINAL SALE)
Certain types of items cannot be returned or refunded like sale items, gift cards, pre-orders or custom order products (such as made-to-order, special orders or personalized items) which are deemed as final sale. We also do not accept returns for consumed or empty bottles and cans. Please get in touch if you have questions or concerns about your specific item.
4. EXCHANGES
Make a request to return the item you have purchased via email, indicate the substitute item you wish to exchange for. We will assess your request and if the return is accepted, we will advise of stock availability of your exchange item or offer similar alternatives.
5. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within ten (10) business days**. Please remember it can take some time for your bank or credit card company to process and post the refund to your individual bank account.
If more than fifteen (15) business days have passed since we’ve approved your return, please contact us at orders@7000islands.com.au
6. PRE-ORDER VARIATIONS
We offer flexible pre-order options for any custom orders, exclusive products, or out-of-stock or soon-to-be-available product where demand is greater than the available stock arriving.
Depending on the payment option selected by customers, see below table which lays out how you can vary i.e. change or cancel your pre-order which are deemed as final sale. For all sales order variations please send your request to by email to orders@7000islands.com.au
|
TYPES OF PRE-ORDERS |
CUSTOMER AGREED TO |
VARIATION POLICY |
KEY TIMES |
|
Charge Later |
Pay later as deferred charge |
Customer can change/cancel any time. No payment has been made by the customer, therefore no refund or return required. |
Cancel anytime |
| Deposit upfront |
Pay deposit + deferred charge |
Pre-orders are final sales items. Customers can change/cancel any time and with deposit paid forfeited by the customer. Deferred charge can only be cancelled with a minimum sixty (60) days* notice prior to agreed deferred charge taking place. Requests within thirty (30) days* of agreed deferred charge cannot be processed. |
60-days* minimum notice 30-days* prior no cancellation |
|
Charge Upfront |
Pay full payment up-front |
Pre-orders are final sales items. Customer can change/cancel any time with the up-front payment paid forfeited by the customer. If a minimum notice period of sixty (60) days* prior to estimated time of arrival (ETA) of stock is provided, customers will be offered an exchange in equivalent value for store credit less any processing fees. Requests within thirty (30) days* of product arrival date cannot be processed. |
60-days* minimum notice 30-days* prior no cancellation |
|
Waitlist Only |
Pay later + no charge |
Customer can change/cancel any time. No payment has been made by the customer, therefore no refund or return required. |
Cancel anytime |
^As pre-orders are based on a first-in first-out (FIFO) basis, all change or cancellation requests will result in the customer forfeiting their 'first-taste' rights for said product and will no be longer eligible for priority access.
Customers may re-join the public and are welcome to participate in general sales. Priority access is given in this order of sequence - wholesale orders first, then back-orders, followed by pre-orders and finally the general public last.
If a customer wishes to re-buy or buy-back the same product (which they cancelled prior), this new pre-order transaction will be processed on a first come first served basis i.e. customers will re-join at the end of queue for in-demand product.
Accepted refunds are processed as per our refund policy (Item 5 above) with processing taking place within ten (10) business days**.
*days = (normal days which includes weekends i.e. Saturdays and Sundays)
**business days = (excludes weekends i.e. only Monday to Friday)
Our refund policy was last updated on 13 May 2023.
