• name;

• mailing or street address, including the country you live in;

• email address;

• social media information;

• telephone number and other contact details;

• age;

• date of birth;

• credit card or other payment information;

• information about your business or personal circumstances, including your position, role or job title within your business or organisation, the type of business or organisation you represent, and the region(s) in which your business or organisation operates;

• information in connection with events, competitions, client surveys, questionnaires and promotions, including feedback from you on our business and our products, and including any material, written responses, photographs, and data provided in connection with a competition or an event;

• your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information; and

• any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

Sensitive information collected by us will only be used and disclosed for the purpose for which it was collected, or for a directly related secondary purpose.

If you provide information to us about a third party (such as your directors, employees or someone you have business dealing with) you warrant that you are allowed to give that information to us.

SMS

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including where you:

• contact us through our website;

• submit any of our online sign up forms;

• communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Instagram, YouTube, Facebook or Twitter), or via messaging services (such as WhatsApp, Viber or WeChat) or otherwise;

• submit an order to us for a good or a service;

• provide information to us as part of a competition or an event;

• interact with our website, social applications, services, content and advertising; and

• invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information
to be stored as a cookie, you can disable cookies in your web browser. 

We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see: 

How Google uses data when you use our partners’ sites or apps.

Personal information collected by Google includes cookies and usage data, which is processed in the United States of America (subject to changes in Google’s data processing policies). You can find Google’s privacy policy on their website.

We may use Meta Platforms to personalised ads based on data about your activity you and your activity, you can opt out of this at any time by updating the preferences within your Facebook account settings 

Have a say in the Facebook ads you see

3. USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:

• to provide goods, services or information to you (including to process orders, and to
  produce and deliver goods or services);

• for record keeping and administrative purposes;

• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

• to improve and optimise our service offering and customer experience;

• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act), including newsletters, notifications, exclusive pricing, special offers (including discount codes and coupons) and offers of other benefits. In this regard, we may use email, SMS,
  social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

• to process entries and determine and contact winners in connection with a competition or event;

• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you;

• to consider any concerns or complaints you may submit to us; and

• to consider an application of employment from you.

All third parties are given access to the information they need to perform their function but cannot use that information for other purposes. We may disclose personal information about you to:

• third parties that we are affiliated with;
• promoters or sponsors of any competition conducted or promoted by us;
• specific third parties that you have authorised to receive information held by us;
• other third parties where necessary or desirable to provide you with our services;
• our employees, related bodies corporate, contractors or external service providers, professional advisors and consultants;
• any relevant authority or enforcement body where we reasonably believe that such disclosure is necessary to bring legal action against any person;
• such entities that we propose to merge with or be acquired by; or
• any other person where otherwise required or permitted to by any law, including under the Privacy Act.

We may disclose your personal information to cloud-based service providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

An example would be Shopify who we use to power our online store, and helps us provide our services and fulfil our contracts with you. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy 

While we will take reasonable steps to ensure that an overseas recipient does not breach the Australian Privacy Principles (APPs), overseas recipients are not bound by the APPs and subclause 8.1 of the APPs does not apply to the disclosure of your personal information to an Overseas Recipient. You acknowledge and agree that if an Overseas Recipient handles your information in breach of the APPs, you will not be able to seek redress under the Privacy Act.

4. SECURITY
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

5. LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

6. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

7. MINORS
Our website is not intended for individuals under the age of 18 years old. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.

We engage best practises when it comes to confirming legal drinking age of our customers:

• Age verification 'on entry'
• Age verification 'at check-out'
• Age verification 'on delivery'

Keeping minors safe from adult content in the digital age can be challenging and so we encourage parents and caregivers to be keep children safe online by using parental controls. Australia’s eSafety Commissioner provides a parent and carer guide on parental controls and other resources:

https://www.esafety.gov.au/parents/issues-and-advice/parental-controls

8. COMPLAINTS
If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

9. CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact our privacy office by email at privacy@7000islands.com.au or post mail 7000 Islands Pty Ltd, 14 Commercial Rd, Goodspace R.21, Kingsgrove NSW 2208 AUSTRALIA.

Our privacy policy was last updated on 15 May 2024.