The Finest of Filipino Craft store is an online website operated by 7000 Islands® and powered by Shopify Payments. We provide multiple payment products for sale whether one time purchases or recurring purchases like subscriptions. 

We also offer payment options like Pre-orders so customers can access new product launches or Afterpay so that our customers can shop online and management payments with flexibility.

1. CANCELLATION POLICY
Some items in our store may be offered to you as a subscription, custom made-to-order or a pre-order in advance. This cancellation policy lays out how you can change or cancel these kinds of purchases.

2. CUSTOM ORDERS (MADE-TO-ORDER)
A 'custom orders' that are either not in-stock or readily available to ship at the time of purchase.  Any product sold as made-to-order or ordered specifically for the customer is classed also as a 'custom order'.

All custom orders require full payment, before the order is made by our staff. Once payment received, custom orders is now classed as in production.

Custom order lead times vary depending on the the items and is usually between 5-10 business days. This does not include weekends, public holidays or peak trading weeks of Christmas and Easter.

Once production has commenced all costs of production are incurred, therefore a cancellation is no longer possible, and the custom order cannot be refunded. 

3. PRE-ORDERS
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory, or an exclusive product where demand is greater than the stock available.

Customers can agree to either to a make a full payment up-front, a partial deposit and/or a deferred charge at checkout. At checkout, customers provide to the store a payment method, which is then either charged accordingly. Customer may also be provided with a no-payment add-to-waitlist option.

We collect pre-orders in the following ways:

• DEFERRED CHARGE

• Customer accepts future charge: Customers go through checkout at the time of pre-order and agrees to a deferred charge. That charge is triggered once the store is ready.
• DEPOSIT UP-FRONT + DEFERRED CHARGE

• Customer accepts up-front partial deposit: Customers go through checkout at the time of pre-order and pays a deposit, with the outstanding amount paid later via deferred-charge.
• UPFRONT PAYMENT

• Customer is charged full-payment up-front: Customer agrees to full payment to be taken upfront. Full paying customers benefit from securing product order in advance of non-paying waitlist customers. Paying customers are added to the delivery schedule in order of priority, and will receive their pre-ordered stock on first come first served basis. Once stock becomes available to ship from store's Australian warehouse, fully paid pre-orders are despatched to customers in the order that they are received - first in first out.
• OPTIONAL PAY LATER

• Customer is added to a waitlist: Just the pre-order with only customer contact details i.e. email captured at the time of pre-order. This pre-order method is a no obligation type of pre-order, where customers are added to a product waitlist and opt to receive email notifications on progress and arrival of product stock. Payment links are sent out later by the store to captured email, finalising payment for pre-order is optional for the customer. Waitlist customers will be contacted three (3) times via email supplied with an invitation to finalise full payment of pre-order. Waitlist customers will be also given thirty (30) days to finalise payment in order to secure stock on the third and final attempt.

TYPES OF PRE-ORDERS	CUSTOMER AGREES TO	PAYMENT PROCESS	PRIORITY
Charge Later	Pay later with deferred charge	Customer visits product page, pre-orders and is redirected to checkout. Customer receives confirmation email. Optional update emails sent out at any time. Store triggers deferred charge and customer receives optional upcoming charge email. After specified delay, customer's card is charged. If card fails, the failed charge email can be triggered	Third Priority
Deposit Upfront	Pay deposit + deferred charge	Customer visits product page, pre-orders and is redirected to checkout to pay for the deposit. Customer receives confirmation email. Optional update emails sent out at any time. Store triggers deferred charge and customer receives optional upcoming charge email. After specified delay, customer's card is charged. If the customer's card fails, the failed charge email can be triggered	Second Priority
Charge Upfront	Pay full payment up-front	Customer visits product page, pre-orders and pays at checkout. Customer receives confirmation email. Optional update emails sent out at any time	First priority
Waitlist Only	Pay later + no charge	Customer visits product page and pre-orders Customer receives confirmation email Optional update emails sent out at any time Store triggers payment link emails when stock is available Customer clicks payment link to pre-populated checkout	Optional

If you want to change or cancel your Pre-order, please email sales@7000islands.com.au requesting a variation to your sales order. See our refund policy for more information.

4. BACK-ORDERS
If an item has been ordered and it is out of stock, physical delivery of goods will automatically go on back order for the customer (depending on the payment option chosen) and will be processed urgently once the item/s are back in stock. In the unlikelihood of there being a significant delay we will communicate by email the expected delivery timing with the customer

5. SUBSCRIPTIONS
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do so at any time. Your confirmation email will have details of your subscription order. You can also manage your subscription from your store account.

See our returns policy for more details on returns and refunds.

6. PROMOTIONAL OFFERS
On occasion we offer discounts using promotional codes. Customers may exercise a promotional offer e.g. a discount code like FIRSTORDER which is a 'dollar value discount' of $10.00 off as a one time first order per customer promo-code that can be 'entered at checkout'. Whilst others customers may qualify 'automatically' e.g. free shipping which is a recurring automatic discount.

We may also offer a 'percentage discount' or a 'buy X get Y discount' e.g. our '20% OFF APPAREL' is combination of both i.e. when a customer buys any wine or spirit - customer automatically receives a 20% off discount on our range of apparel should they wish to purchase any apparel item. ,  

Promotions can also be combined together e.g. free shipping can be combined with our FIRSTORDER promotion to first time customers. An example set of the different promotional offers we may offer are tabled below for demonstration purposes. These offers are conditional and time limited and may or may not be active.  

DISCOUNT	Type	Value	Requirement	Minimum Purchase	Eligibility	Combinations^	Customer Action
20% OFF APPAREL	Product discount	20% off	Customer buys wine or spirit	One (1) item	All customers, no limit	Can be combined with other product and shipping discounts	Customers will see this in their cart and at checkout.
FILOFOODANDWINE	Product discount	15% off	Customer buys wine	$100.00	1 use per customer	Can be combined with other product and shipping discounts	Customers must enter this code at checkout.
FIRSTORDER	Product discount	$10.00	Customer buys wine	$100.00	1 use per customer	Can be combined with other product and shipping discounts	Customers must enter this code at checkout.
FREESHIP	Shipping discount	free shipping	Customer order value over $150	$150.00	recurring	Can be combined with product and order discounts	Customers must enter this code at checkout.

 ^If an item is eligible for multiple discounts, only the largest discount will apply.

• COMBINING DISCOUNTS

If there are active automatic discounts and a customer also uses a discount code, then the best discount or combination of discounts is automatically applied to the customer's cart. Whether the discount is automatic or it's a code, the best discount for the customer is always selected.

If a customer enters more than one discount code during checkout that exist but can't be combined, then the following message is displayed: "Some discount codes couldn't be used together. We applied the best combination."

Our payments & subscription policy was last updated on 13 May 2023.